My badges were returned or sent to the wrong address, what do I do?
If a package comes back to us or was addressed incorrectly, it can almost always be reshipped once we have the right delivery details. The key is to contact us promptly.
My package came back undelivered, what now?
Contact us with your order number and the correct, complete shipping address. Once we have the corrected details, we arrange to reship your badges to the right place.
How do I avoid a wrong-address delivery?
Carefully verify your shipping address before you place the order, including suite, unit, or department numbers. Carriers return packages that cannot be delivered, so an accurate address up front is the simplest way to prevent a delay.
Who do I contact?
Our US-based team handles reships directly. Reach out at contact us or call 800-243-9227, Monday to Friday. Reshipment terms can vary by situation, so we will confirm the details with you when you get in touch.
Like our answers?
Make NameBadge your preferred source on Google
One tap puts a preferred badge on our answers in your Google Search & AI results. No account, no sign-up.