Terms of Service

1.1 These Terms of Service ("Terms") are a binding legal agreement between you and Name Badges, LLC ("Name Badges," the "Company," "we," "us," or "our"), which operates the website located at www.namebadge.com and its related pages, design tools, and services (collectively, the "Website"). By accessing or using the Website, creating an account, uploading content, requesting a quote, or placing an order, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Website or place an order.

1.2 Name Badges, LLC also operates other brands and websites, including Stickerine.com. Where another Company-operated brand or website expressly links to these Terms, these Terms govern your use of it, subject to any additional or different terms that brand or website separately presents.

2.1 You must be at least eighteen (18) years of age and able to form a legally binding contract to place an order or create an account.

2.2 If you use the Website or place an order on behalf of a company, organization, agency, or other entity, you represent and warrant that you are authorized to bind that entity to these Terms, and "you" refers to both you and that entity.

Name Badges, LLC is a family-owned business, established in 2011, that designs, cuts, prints, engraves, assembles, and ships custom name badges, name tags, name bars and name plates, identification cards, signs, banners, and related products in the United States, from artwork and information supplied by our customers. We serve businesses, corporations, government agencies, schools, hospitals, dealerships, and other organizations, as well as individual consumers. We operate from two locations: our headquarters in Cooper City, Florida, and a production facility in Greenville, South Carolina. Contact and address details appear in Section 24.

4.1 No minimum quantity. There is no minimum order quantity for any product, except where a specific product, promotion, or quote states otherwise.

4.2 How an order is formed. When you submit an order, you make an offer to purchase the products in that order subject to these Terms. An automated confirmation, payment receipt, order number, or other acknowledgment confirms that we received your order; it does not by itself constitute our acceptance of your order or a guarantee that we will produce it.

4.3 Order acceptance and declination. No order is final until we accept it by beginning production or by otherwise expressly confirming acceptance. We may decline, limit, or cancel all or part of any order for legitimate business reasons, including suspected fraud or unauthorized payment; unlawful, infringing, or prohibited content; our inability to manufacture the item as ordered; a material pricing, configuration, or system error; inventory or material limitations; safety or legal concerns; or other legitimate business reasons. If we decline or cancel an order before authorized work has been performed, we will not charge you for that order, or we will refund amounts collected for it, as required by applicable law.

4.4 Quotes. Custom-quoted, large, or specialty orders may be governed by a written quote we provide. The commercial terms specifically stated in an accepted quote (such as price, quantity, specifications, and any expressly stated schedule) control that order as to those terms; these Terms govern everything else. A quote is valid only for the period it states or, if none is stated, for a reasonable period, and is subject to the readiness requirements in Section 6.

5.1 Prices, options, and fees. Available production options, applicable fees, and estimated production timeframes are displayed on the Website, at checkout, or in an accepted quote. The production option, fee, and estimated timeframe displayed and accepted for a particular Order govern that Order. We may change our products, options, fees, and prices at any time; a change does not affect an Order we have already accepted.

5.2 Design service fee. There is no design fee when you create your own artwork using our online design tool or supply print-ready artwork. A design fee, in the amount disclosed before the work is performed, applies only when you request that we create or modify artwork on your behalf. The design fee is separate from, and in addition to, any production fee.

5.3 Coupons and discounts. Coupons, discounts, and promotions are subject to the terms, limits, and maximum amounts disclosed for the applicable promotion before purchase. They cannot be combined unless expressly stated, have no cash value, and may be modified or discontinued at any time as to future orders.

5.4 Color matching. Because of the printing processes we use, colors may vary between what appears on your screen and the finished product, and between production runs. We do not guarantee exact color matching unless it is expressly agreed in writing before production — for example, matching to specified PMS color codes.

5.5 Branding on products. Unless you tell us otherwise before you place your order, name badges may be pre-printed with our website address on the backing for reordering convenience. Notify us before ordering if you do not want branded backings or magnets.

5.6 Pricing and information errors. The Website and our systems may contain typographical, clerical, pricing, quantity, tax, shipping, coupon, configuration, or programming errors. We may correct any such error, and we may cancel or decline any order affected by an obvious error, whether or not the order has been confirmed and whether or not payment has been taken, rather than honor the erroneous term. Where we cancel an order for this reason, our obligation is to refund any amount you were charged for it, to the extent required by applicable law.

5.7 Taxes. You are responsible for all applicable sales, use, and other taxes, unless you provide a valid exemption we accept. We calculate tax based on your billing and shipping information as required by applicable law.

6.1 Production times are estimates. Except where we expressly sell and identify a guaranteed service in writing, all production and turnaround times we state — whether on the Website, at checkout, in a quote, or in any communication — are good-faith estimates of expected turnaround, not guarantees. During periods of high demand or for certain products, actual production time may be longer than the estimate shown.

6.2 When production time begins ("Day 1"). As a matter of production scheduling, the estimated production time we quote reflects the work that follows once your order is ready to produce. An order is ready to produce when the following readiness requirements have been met: (a) your affirmative final approval of your proof, or, where applicable, an accepted proof waiver; (b) cleared payment, or approved credit terms; (c) complete and usable artwork; (d) complete and correct name lists or other variable data; (e) correct quantities and specifications; (f) any required product selections or options; (g) complete and accurate shipping information; and (h) any other information reasonably necessary for us to produce your order. We refer to the first Business Day after these readiness requirements are met as "Day 1" of the estimated production time. "Business Day" means Monday through Friday, excluding U.S. federal holidays and any holidays we observe. "Day 1" is an internal reference we use to schedule production and to run our production estimates; it is not a term that determines, shortens, replaces, or displaces any shipment-timing period required by applicable law. Any shipment-timing clock imposed by law runs as that law provides — generally from a properly completed order — as described in Section 6.6, regardless of our internal "Day 1."

6.3 Production time and shipping time are separate. Estimated production time does not include carrier transit time. Estimated delivery reflects production time plus the separate transit time of the carrier. Creating or purchasing a shipping label, or generating tracking, does not mean an order has physically shipped. Selecting expedited or faster shipping affects only carrier transit time; it does not shorten or expedite production unless you have separately purchased a faster production option.

6.4 Event and need-by dates. Any event, need-by, in-hands, conference, wedding, opening, deadline, or purchase-order date you provide is informational only and is not a commitment, guarantee, or term of your order unless an authorized Company representative expressly accepts that date, in writing, for your specific order. Large, specialty, or custom-quoted orders may have different schedules stated in the applicable quote.

6.5 Optional guaranteed services. No production or delivery date is guaranteed unless the Company expressly identifies the applicable service or commitment as guaranteed, in writing. Where we sell a service we identify as guaranteed, the written terms of that service define its scope and the sole remedy for it. Nothing in these Terms creates an automatic money-back guarantee.

6.6 Preservation of statutory rights. Nothing in this Section 6 waives, and this Section 6 is subject to, any notice, consent, cancellation, or refund rights required by applicable law governing shipment delays, including the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule where it applies. Where that Rule applies, the time within which we must ship, and your right to notice of a delay and to consent to it or to cancel for a prompt refund, are governed by the Rule and run as the Rule provides. Where we cannot ship within any applicable time required by such law, we will provide any notice and honor any option that the law requires.

7.1 Your order is manufactured from the production information you approve — the design shown in your final proof (the on-screen preview generated when you use the online design tool, or the digital proof we send you for approval when our team assists with artwork) together with the name lists, variable data, quantities, and specifications you submit.

7.2 BY SUBMITTING OR APPROVING A PROOF, OR BY ACCEPTING AN APPLICABLE PROOF WAIVER, YOU ASSUME RESPONSIBILITY FOR EVERYTHING REASONABLY VISIBLE IN THE APPROVED PROOF AND SUBMITTED DATA, INCLUDING ALL SPELLING, NAMES, TITLES, PUNCTUATION, QUANTITIES AND VARIABLE DATA, LAYOUT, SIZING, SELECTED COLORS, UPLOADED IMAGES, IMAGE RESOLUTION AND QUALITY, LOGOS, AND CUSTOMER-SUPPLIED SPECIFICATIONS. WE MANUFACTURE FROM THE PRODUCTION INFORMATION YOU APPROVE.

7.3 We are not responsible for, and we will not reprint or refund, an error that was present in a proof you submitted or approved, or in the data you supplied, or that results from low-resolution or low-quality artwork you provided. This Section 7.3 does not apply to an error that we introduce after your approval, or that we otherwise cause ourselves; we remain responsible for producing your order consistent with the production information you approved.

This Section 8 is the authoritative statement of the parties' rights and obligations regarding customer-submitted content and intellectual property. Where our Privacy Policy references user-uploaded content, it cross-references and defers to this Section 8.

8.1 Definition. "Customer Content" means any artwork, logo, image, photograph, graphic, name, likeness, text, insignia, or other material that you submit, upload, or otherwise provide to us or through the Website.

8.2 Your representations and warranties. You supply the Customer Content and authorize its reproduction, and we manufacture in reliance on that authorization. You represent and warrant that you own, or otherwise hold, sufficient rights, licenses, consents, and permissions for the requested reproduction — that is, to use the Customer Content and to authorize us to manufacture, reproduce, host, store, and (where saved to your account) display it on the products you order; that the Customer Content does not infringe or violate any copyright, trademark, trade dress, patent, trade secret, right of publicity, right of privacy, or moral right of any third party, and does not violate any applicable law; and that you are authorized to reproduce any organizational, corporate, governmental, law-enforcement, military, or other official name, mark, seal, badge, or insignia that you submit. You are not required to own the copyright outright — licensed artwork, and an employer's or organization's logo you are permitted to use, are acceptable — provided you hold sufficient rights and permission for the reproduction you request. This responsibility includes artwork that is generated, in whole or in part, by an artificial-intelligence tool: using an AI tool does not by itself establish that you have permission to reproduce everything in its output. You are solely responsible for obtaining any such rights or authorization. Where your Customer Content includes a foreign government, agency, or other official name, mark, seal, badge, or insignia, you are solely responsible for compliance with the applicable laws of that jurisdiction.

8.3 License to us. You grant Name Badges, LLC a non-exclusive, worldwide, royalty-free license — sublicensable to our production, fulfillment, and hosting vendors — to host, use, reproduce, modify, adapt, and store your Customer Content in order to design, produce, fulfill, replace, and support your orders, and to display saved designs within your account. We will not display your Customer Content publicly, offer it as a template to other customers, or use it in our own marketing or promotional materials, without your permission, except for content consisting solely of our own design elements.

8.4 We are a manufacturer, not your IP counsel. We manufacture products from the Customer Content and instructions you provide, and we rely on your representations about your rights in that content. We do not routinely review, monitor, investigate, or verify the ownership, authorization, or lawfulness of Customer Content, and we do not routinely perform trademark, copyright, or other intellectual-property clearance. Any review we perform — including design assistance or proofing — is for production quality, and is not legal clearance of the Customer Content or a determination that it is lawful or non-infringing. We are not, and do not act as, your intellectual-property attorney. We reserve the right, where a specific, credible concern about infringement or other unlawful content is brought to our attention, to investigate, to suspend production of, or to remove the affected content or order, as described in Sections 8.5 and 9.

8.5 Prohibited content and our discretion. You may not submit Customer Content that reproduces a third party's trademark, logo, or copyrighted work without authorization; a real person's name or likeness without authorization; counterfeit or unlawful goods; or an official government, law-enforcement, or military badge, seal, or insignia that you are not authorized to reproduce. We may require proof of authorization, and we may refuse, cancel, remove, or decline to produce any order or content, in our discretion and without liability for the exercise of that discretion.

8.6 Identification and name-bar products. We manufacture personalized name bars, name plates, name tags, and lawful identification products, including badges and name bars that an authorized organization, employer, or agency orders or authorizes for its own personnel. We do not sell, and do not represent our products to be, official police, government, or military insignia or credentials, and we do not independently issue, certify, or authenticate any product as an official credential. If you are authorized by the relevant organization or agency, you may order and use a product consistent with that authorization. You may not order or use our products to impersonate any person, agency, or authority that you are not authorized to represent, or for any deceptive or unlawful purpose. You may not resell, distribute, or represent any product you order from us as an official, issued, certified, or independently authenticated credential when you are not authorized to do so, and you may not use any product to falsely suggest official issuance or authority. You are solely responsible for your authorization to order and for your use of any such product.

8.7 Indemnification and duty to defend. To the extent permitted by law, you will defend, indemnify, and hold harmless Name Badges, LLC and its officers, directors, employees, agents, and affiliates from and against any third-party claim, demand, action, or proceeding, and all resulting damages, judgments, settlements, costs, and reasonable attorneys' fees, to the extent arising out of or related to your Customer Content, your use of the products, your breach of this Section 8, or any false or inaccurate representation you make under it, except to the extent the claim arises from our own independent wrongdoing or from a change we made to the Customer Content without your authorization. We may assume exclusive control of the defense and settlement of any such claim, and you will cooperate with us in that defense. The obligations in this Section 8 survive completion of your order and termination of these Terms.

8.8 Our intellectual property. All Website content — including text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software — is the property of Name Badges, LLC or its content suppliers and is protected by United States and international copyright, trademark, and other laws. The compilation of all content on the Website is the exclusive property of Name Badges, LLC. You may not copy, reproduce, republish, distribute, or otherwise exploit any of it without our prior written permission.

9.1 Copyright complaints. We respect the intellectual property of others. This Section describes how to send us a complaint about material appearing on the Website so that we can review it; it concerns online material and is not a representation about, or a limitation on, the manufacturing responsibilities allocated in Section 8. If you believe material on the Website infringes a copyright you own or are authorized to act for, send a written notice to support@namebadge.com (alternate: hello@namebadge.com). To help us act on it, your notice should include the elements described in 17 U.S.C. § 512(c)(3): (a) identification of the copyrighted work claimed to have been infringed; (b) identification of the material claimed to be infringing and information reasonably sufficient to let us locate it; (c) your contact information; (d) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; (e) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf; and (f) your physical or electronic signature.

9.2 We may remove or disable access to material we believe in good faith to be infringing, and we may cancel related orders. We may terminate, in appropriate circumstances, the accounts of users who repeatedly infringe. A person who knowingly materially misrepresents that material is infringing, or was removed by mistake, may be liable under 17 U.S.C. § 512(f).

9.3 Other complaints. For trademark, counterfeit, right-of-publicity, right-of-privacy, or other non-copyright complaints, contact us at the same addresses. We will review the complaint and may remove content, cancel orders, or take other appropriate action.

10.1 Shipping methods and charges. Available shipping methods and charges are those displayed at checkout or stated in an accepted quote for your order. Custom shipping requests may carry additional charges. Any free-shipping offer applies only on the terms and thresholds disclosed for that offer at the time of your order.

10.2 Delivery estimates. Delivery dates and transit times provided by us or a carrier are estimates only. We do not guarantee any carrier's delivery date, and we are not responsible for delays in carrier transit, customs, or delivery that are outside our reasonable control, except as required by applicable law. Where we purchased the shipping label for your order and the carrier makes a delivery guarantee, refund, or loss-or-damage claim available only to the shipper, we will, at your request, take reasonable steps to pursue the applicable carrier claim or refund, and any recovery we obtain will be applied to the affected order.

10.3 Address accuracy. Review your billing and shipping information before placing your order. We are not responsible for re-shipping at our expense due to a missing or incorrect suite, apartment, unit, or building number, or other address error you provided. If a package is returned to us as undeliverable, we will contact you and may re-ship it at your expense.

10.4 Risk of loss — business/commercial orders. For orders placed by a business, organization, agency, or other entity, items are sold under a shipment contract, and title and risk of loss pass to you when we deliver the items to the carrier, unless a signed agreement states otherwise.

10.5 Risk of loss — consumer orders. For orders placed by an individual consumer primarily for personal, family, or household use, and to the extent required by applicable law, risk of loss for lost or damaged shipments remains with us until the product is delivered to you. This Section 10.5 does not make us responsible for a delay or failure caused by inaccurate address information you provided, by your refusal or failure to accept delivery, or by other conduct within your control.

10.6 Nothing in this Section 10 limits any non-waivable right you have under applicable consumer-protection law.

11.1 Inspection and prompt notice. Please inspect your order promptly on delivery, before use. To help us investigate and resolve issues efficiently, we ask that you notify us of any shortage, damage, or defect promptly — and, where reasonably possible, within five (5) days of delivery — in writing and with supporting photographs. This notice period is an administrative requirement to the fullest extent permitted by law; it does not waive, and is subject to, any longer period or any non-waivable warranty or consumer right provided by applicable law.

11.2 Custom-made goods. Our products are manufactured specifically for you based on the information you approve. Once production of a custom order has begun, the order generally cannot be cancelled, changed, returned, or refunded for reasons such as buyer's remorse, ordering the wrong item, no longer needing the item, a missed event, or information that you approved but that later proves incorrect. This is our policy for custom-made goods; it does not waive, and is subject to, any remedy required by applicable law and to Sections 7.3, 11.3, and 11.4.

11.3 Manufacturing defects and our errors. If a product has a defect in materials or workmanship, or contains an error that we introduced or otherwise caused, we will, at our option and as your remedy, reprint or repair the affected items or provide a refund or credit for them, on your notice to us under Section 11.1 and subject to Section 16. This is a limited remedy for our own errors and for manufacturing defects, and it is in addition to any express limited warranty under Section 11.4 and to any non-waivable right under applicable law.

11.4 Limited warranties on certain products. Certain products carry an express limited warranty. For example, rhinestone name tags carry a thirty (30) day limited warranty, measured from the date of delivery, under which, if the product fails because of a defect in materials or workmanship under normal use within that period, we will — as your exclusive remedy under this limited warranty, and at our option — repair or replace the affected item or provide a refund or credit for it, on your notice to us with supporting photographs. This limited warranty does not cover damage caused by misuse, accident, alteration, or ordinary wear. Where a written limited warranty applies to a product, its stated terms define its scope and duration. We provide these limited warranties consistent with the Magnuson-Moss Warranty Act, and they are subject to Section 15 and to any non-waivable warranty right under applicable law.

11.5 Accommodations. We may, in our discretion, offer an accommodation (such as a replacement, credit, or partial or full refund) in circumstances where we are not otherwise obligated to do so. Any such accommodation is made on a case-by-case basis, does not create an obligation or precedent, and does not waive these Terms.

11.6 Refund policy. As a matter of Company policy, we generally do not offer partial refunds on custom-made goods; this policy is subject to Sections 11.3, 11.4, and 11.5 and to any remedy required by applicable law. Where we issue a refund, we issue it to the original payment method unless we agree otherwise.

11.7 Payment terms. Filing a claim does not alter or suspend your obligation to pay for accepted orders.

12.1 Your boilerplate does not control. Many business and government customers transact using purchase orders, procurement systems, vendor or supplier portals, bid or solicitation documents, email footers, or similar materials that contain pre-printed or standardized terms. Except as provided in Section 12.2, any such term — including any term purporting to impose additional or different obligations, warranties, indemnities, penalties, insurance, audit, delivery-date, or acceptance requirements on us — does not apply to, modify, or override these Terms, even if we receive, acknowledge, reference, or fulfill your order. We reject any such conflicting or additional term unless an authorized Name Badges, LLC representative has expressly accepted it in writing.

12.2 Order of precedence. In the event of a conflict, the following order of precedence governs your order: (a) first, a separate written agreement signed by an authorized representative of Name Badges, LLC; (b) second, a quote we have issued and you have accepted, as to the commercial terms specifically stated in that quote; and (c) third, these Terms, for all other matters.

12.3 Registration and portals. Our registration in, or use of, a customer's vendor or procurement portal, and our provision of forms or information a portal requires, is for administrative and transactional convenience only and does not constitute our acceptance of the portal's or the customer's terms.

13.1 Contact us first. If you have a concern about a charge, please contact us first, where permitted, so we can work with you to resolve it. Many issues with custom orders can be resolved directly and more quickly than through a payment dispute.

13.2 Records. If a chargeback or payment dispute is initiated, we may provide your payment processor, card network, or bank with records relating to the transaction, including order details, proofs and your approval of them, order and acceptance records, communications, and shipping and tracking information, to respond to the dispute.

13.3 Nothing in this Section 13 limits any right you have under applicable law or your card network's rules to dispute a charge.

14.1 Accuracy of content. We try to be accurate, but we do not warrant that product descriptions, specifications, images, informational content, or other material on the Website are complete, reliable, current, or error-free. Product photographs and on-screen depictions are illustrative; because of differences in substrate, process, and display, the appearance and color of a finished product may reasonably vary from what appears on your screen, and minor manufacturing variations are normal. General informational content, estimates, and FAQs are provided for general purposes on an "AS IS" basis. Nothing in this Section 14 disclaims, or is intended to disclaim, an express warranty, a binding product specification, or any other obligation that arises by operation of law from a description, specification, or sample that forms part of the agreed basis of your order. Where a specification or description is part of what you ordered, we remain bound to produce your order consistent with it and with the proof you approved under Section 7, and this Section does not limit any express limited warranty stated in these Terms or for a particular product.

14.2 Ratings and reviews. Where we display an aggregate customer rating or review count, it reflects the identified source as of the date it was last retrieved. Because third-party review platforms update independently and outside our control, the current figure on the source may differ, and we correct figures we learn are materially out of date. Such information is provided for general purposes only and is not a warranty or a term of any sale.

EXCEPT FOR ANY EXPRESS WARRANTY OR EXPRESS LIMITED WARRANTY STATED IN THESE TERMS, FOR A PARTICULAR PRODUCT, OR OTHERWISE CREATED BY LAW, AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. THIS SECTION DOES NOT EXCLUDE OR LIMIT ANY EXPRESS WARRANTY WE HAVE GIVEN, ANY BINDING PRODUCT SPECIFICATION, OR ANY WARRANTY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

WHERE WE PROVIDE A WRITTEN LIMITED WARRANTY ON A PRODUCT, ANY IMPLIED WARRANTIES ON THAT PRODUCT — INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE — ARE LIMITED IN DURATION TO THE PERIOD OF THAT WRITTEN LIMITED WARRANTY, TO THE EXTENT PERMITTED BY LAW. CONSISTENT WITH THE MAGNUSON-MOSS WARRANTY ACT, THIS SECTION DOES NOT DISCLAIM IMPLIED WARRANTIES WHERE THEY MAY NOT LAWFULLY BE DISCLAIMED.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. THESE TERMS GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

16.1 Exclusion of certain damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NAME BADGES, LLC AND ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES — INCLUDING DAMAGES FOR LOST PROFITS, LOST BUSINESS, GOODWILL, USE, OR DATA, OR FOR A MISSED EVENT OR DEADLINE — ARISING OUT OF OR RELATING TO THE WEBSITE, ANY PRODUCT OR ORDER, OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

16.2 Cap on liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF NAME BADGES, LLC ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, OR ANY PRODUCT OR ORDER WILL NOT EXCEED THE GREATER OF (a) THE AMOUNT YOU PAID US FOR THE ORDER GIVING RISE TO THE CLAIM, OR (b) US $100.

16.3 Savings clause. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for fraud, gross negligence, willful misconduct, or personal injury, or any non-waivable right under the Florida Deceptive and Unfair Trade Practices Act, the Magnuson-Moss Warranty Act, or other applicable consumer-protection law. Where any limitation in this Section 16 is held unenforceable as to a particular claim, it applies to that claim only to the maximum extent permitted by law, and it remains in full effect as to all other claims.

We take commercially reasonable measures to protect your information, as described in our Privacy Policy. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. In the event of a data or security incident, we will provide any notice required by, and otherwise act in accordance with, applicable data-breach notification and data-protection law. To the extent permitted by law, our liability arising out of any data or security incident is subject to Sections 15 and 16, including the exclusions, cap, and savings clause. Nothing in these Terms waives any right that you cannot waive under applicable data-protection or consumer-protection law.

In addition to Section 8.7, and to the extent permitted by law, you agree to indemnify, defend, and hold harmless Name Badges, LLC and its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs (including reasonable attorneys' fees) arising out of or related to your violation of these Terms or your misuse of the Website. You may not settle any claim in a manner that imposes any obligation on us without our prior written consent.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS HOW DISPUTES ARE RESOLVED, REQUIRES INDIVIDUAL ARBITRATION FOR MOST DISPUTES, AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

19.1 Binding individual arbitration. Except for the claims described in Section 19.5, you and Name Badges, LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or any product or order (including all commercial transactions conducted through the Website) will be resolved by binding individual arbitration, and not in court, except that either party may bring an individual claim in small-claims court as provided below. This agreement applies to both business and consumer purchasers.

19.2 Administrator and rules. The arbitration will be administered by the American Arbitration Association (AAA) under its rules then in effect that apply to the dispute (for consumer disputes, the AAA Consumer Arbitration Rules), as modified by this Section. If the AAA is unavailable or will not administer the arbitration consistent with this Section, the parties will agree on a substitute administrator, or a court of competent jurisdiction will appoint one. The AAA's rules and fee schedules are available at the AAA's website or from the AAA. The arbitrator may award, on an individual basis, any relief a court could award under applicable law.

19.3 Class-action and jury-trial waiver. Claims may be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action. Unless both parties agree otherwise in writing, no arbitrator or judge may consolidate more than one person's claims or preside over any representative or class proceeding. YOU AND NAME BADGES, LLC WAIVE ANY RIGHT TO A JURY TRIAL.

19.4 30-day opt-out. You may opt out of this Section 19 by sending written notice to support@namebadge.com within thirty (30) days of first accepting these Terms. Your notice must include your name and the email associated with your account or order. If you opt out, disputes will be resolved in the courts identified in Section 21. Opting out of arbitration does not affect any other provision of these Terms.

19.5 Small-claims and other carve-outs. Either party may bring an individual claim in a small-claims court of competent jurisdiction if the claim qualifies and remains in that court. Nothing in this Section prevents either party from seeking injunctive or equitable relief in court to protect its intellectual property or confidential information.

19.6 Delegation. The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this Section 19, including any claim that it is void or voidable, except that a court decides the enforceability of the class-action waiver in Section 19.3.

19.7 Consumer costs. For consumer disputes, the allocation of arbitration fees is governed by the applicable AAA Consumer Arbitration Rules, and we will pay the fees those rules require us to pay.

19.8 Coordinated claims. If twenty-five (25) or more similar demands for arbitration are asserted against Name Badges, LLC by or with the assistance of the same or coordinated counsel, the parties will cooperate with the administrator to resolve the demands efficiently, including through staged or bellwether proceedings where the administrator's rules or procedures so provide.

19.9 Changes to this Section. If we materially change this Section 19, the change will not apply to any dispute of which we had actual notice before the change took effect.

19.10 Severability. If any part of this Section 19 (other than the class-action waiver in Section 19.3) is found unenforceable, that part is severed and the remainder stays in effect. If the class-action waiver in Section 19.3 is found unenforceable as to a particular claim, that claim is severed and proceeds in court, and the remaining claims proceed in arbitration.

We may suspend or terminate your access to the Website and services if we determine, in our discretion, that you have violated these Terms, or for other legitimate reasons, with or without notice. Sections that by their nature should survive termination will survive, as described in Section 23.3.

These Terms, and any dispute arising out of or relating to them, the Website, or any product or order, are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles, and, as to arbitration, by the Federal Arbitration Act. Subject to Section 19 (Arbitration), any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Broward County, Florida, to the extent permitted by law, and you consent to the personal jurisdiction of those courts. Nothing in this Section deprives you of the protection of any non-waivable provision of the law of your home jurisdiction.

Your use of the Website is also governed by our Privacy Policy, which describes how we collect, use, and protect your information and is incorporated into these Terms by reference. To the extent the Privacy Policy addresses intellectual property or user-uploaded content, Section 8 of these Terms controls.

23.1 Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including carrier or supplier failures, outages, natural disasters, epidemics, labor disputes, or governmental actions.

23.2 Assignment. We may assign these Terms, in whole or in part, including in connection with a merger, acquisition, financing, or sale of assets. You may not assign or transfer these Terms without our prior written consent.

23.3 Survival. Sections 5, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 21, and 23, and any other provision that by its nature should survive, survive any termination or expiration of these Terms.

23.4 No third-party beneficiaries. These Terms do not create any third-party beneficiary rights.

23.5 Notices. We may provide notice to you by email or by posting on the Website. Notices to us must be sent to support@namebadge.com.

23.6 No waiver. Our failure to enforce any provision is not a waiver of that or any other provision.

23.7 Severability. If any provision is held invalid or unenforceable, that provision is enforced to the maximum extent permitted and otherwise severed, and the remaining provisions remain in full force and effect.

23.8 Headings. Headings are for convenience only and do not affect interpretation.

23.9 Export and sanctions compliance. You represent that you are not located in, and will not use the Website or products in violation of the laws of, any jurisdiction subject to U.S. embargo or OFAC sanctions, and that you are not a person or entity with whom U.S. persons are prohibited from dealing.

23.10 Product safety, suspension, and recall. We may suspend, withdraw, discontinue, or recall any product, order, or Website feature that we reasonably believe is or may be defective, unlawful, infringing, unsafe, or subject to regulatory action, and we may take any step we reasonably believe is required to comply with applicable law or a governmental or regulatory request. Where we do so before authorized work is completed, or where required by applicable law, we will refund amounts you were charged for the affected items, and this right does not create any warranty, obligation to monitor, or liability beyond Sections 15 and 16.

23.11 Modifications. We may update these Terms from time to time. Material changes are posted with a new "Last Updated" date and, where appropriate, communicated by other reasonable means. Changes do not apply retroactively to an Order we have already accepted, and, except as provided in Section 19.9, apply to your use of the Website and to orders placed after the change takes effect. We do not rely on your continued use of the Website alone as your agreement to a material change to the arbitration provision in Section 19.

23.12 Entire agreement. These Terms, the Privacy Policy, and any accepted quote or signed agreement constitute the entire agreement between you and Name Badges, LLC regarding their subject matter and supersede all prior agreements on that subject.

Name Badges, LLC — Family-owned · Designed, Cut, Printed, Engraved, Assembled, and Shipped in the USA since 2011

Headquarters (Florida): 12240 SW 53rd Street, Suite 511, Cooper City, FL 33330
Production (South Carolina): 205 Beechtree Blvd, Greenville, SC 29605
Phone: (800) 243-9227 (toll-free) · Monday–Friday, 8:30 AM–5:00 PM EST
Email: support@namebadge.com (alternate: hello@namebadge.com)