Frequently Asked Questions

• What payment methods do you accept?
• We accept VISA, MasterCard, Discover and American Express credit cards/debit cards. Checks are also accepted, however your order will not be processed until the check is received.
• Is there a set up fee for name badges?
• There is NO set up fee when ordering our standard size badges. There is a one-time $25 set up fee for custom cut badges. You will only pay this fee once (per shape/design) so any future orders using the same design will not be charged a fee.
• Is there a required minimum purchase quantity for name badges?
• No, there is no required minimum quantity for ordering name badges. You can order 1 badge or 1000 badges and you will still receive the utmost care and attention to your order.
• What printing processes do you use to make name badges?
• We use the latest UV printing and laser engraving technology which allows us to provide superior print quality at an affordable price.
• What fastener options do you offer?
• We offer several different fastener options. You can choose from Magnetic, Pin, Swivel Clip, Military Post, or Pocket Clip.
  
• What materials are the name badges made out of?
• Our standard badges are 1/16” plastic and come in white, silver, and gold. Our premium badges are a 2-ply plastic with a metallic coating which provides strength and flexibility all while being lightweight enough to wear on all types of fabric.
• What is dome?
• Dome is a clear coat liquid epoxy that we manually apply to your name badge. The domed badge is then heated and cured under special lights until it hardens and has a beautiful high gloss finish.
  Dome is an ultraviolet reactive product. We do not recommend dome for white badges that will be worn in direct sunlight or under ultraviolet lighting for extended periods of time as the finish may start to yellow.
• What is your turnaround time?
• Once payment is received your order will be transferred over to our design team and production is approximately 8 business days (if your order includes doming or proofs this may be extended slightly by 1-2 days). We do have expedited production & shipping options at checkout if you have a deadline to meet. We can even have your order designed, printed and shipped the same day (if the order is approved prior to 12pm EST).
• How long will shipping take and what is the price?
• Shipping time will vary depending on where you are located and the method selected. Standard shipping is USPS (3-5 business days) and the price depends on the order total. Orders over $200 (USA) and $200 (Canada) will ship FREE standard USPS. Expedited shipping and the ability to ship on your own FedEx account is also available at checkout.
• What is your return policy?
• As all of our items are Custom Made Products – If a delivered product matches your order specifications (either from being designed on the website or via a designer proof), then the item is considered non-returnable.

  If the delivered product is defective or misprinted, please follow the below procedure:

  Send images of the product to [email protected]. Please include your invoice number and a description of the problem. A customer service representative will get back to you within 24 business hours.

• Return/Reprint Window:

• When an error has been confirmed, we will make every effort to resend the correct order as soon as possible. We will process the remake exactly as you had originally requested and reship using the original shipping method selected.

  Customers have 10 days from the date of delivery to issue a complaint by contacting us in an email describing the complaint in full, including supporting pictures showing the error.